Imagine banking at your fingertips, anywhere, anytime from your mobile device. That's Mobile Banking from Security National Bank. It's easy to set up, provides greater freedom and it's every bit as secure as our traditional banking.
Mobile Banking Devices & Functions | What is Mobile Money? | Mobile Security | eAlerts Service | FAQs | Quick Steps | Mobile Banking Tutorial
Non Smart Phone
Enroll Directly From App Store
View Account Balances
View Transaction History
Receive Low Balance Alert
Receive Deposit Alert
Receive Transfer Alert
*Must be enrolled in online banking prior to enrolling in mobile banking.
**Subject to enrollment approval. Not all accounts may qualify.
Mobile Banking is supported on hundreds of models for these major brands: iPhone, BlackBerry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo, and Sony Ericsson.
Mobile Banking is supported on several phone device operating systems including, but not limited to: Android*, BlackBerry, iOS, Symbian, Windows Mobile, Linux, Palm webOS and Maemo.
Mobile Banking is supported on all major mobile service carriers in the US: AT&T, Sprint, T Mobile, U.S. Cellular, Verizon Wireless, Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless and Virgin Mobile USA.
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Mobile Banking allows anyone with an online banking account to access their account information from a mobile phone. Mobile Banking offers three ways to access your accounts:
You can choose any or all of these options, depending on the capabilities of your mobile phone. You can also receive text alerts on your phone.
Text Messaging ServiceYou can use the text messaging service to:
RequirementsTo use the text messaging service, your phone must send and receive text messages to and from a short code. Most mobile phones are capable of sending and receiving text messages, so your phone is most likely compatible with Mobile Banking. Message and data rates may apply.
A few service carriers currently are blocking Mobile Banking service. If your carrier is not one of the major U.S. carriers (AT&T, Sprint, T Mobile®, U.S. Cellular®, and Verizon Wireless), you may want to check with your carrier to make sure you can use the service. All major U.S. carriers, and most secondary ones, support the Mobile Banking service.
Mobile Browser ServiceYou can use the mobile browser service to:
RequirementsTo use the mobile browser service, your mobile phone must have an Internet browser and may require a data services plan. You access the Mobile Banking website from a link that we send you during registration.
Downloadable ApplicationYou can download the Mobile Banking application to your phone. The application offers the same features as those of the mobile browser service.
RequirementsTo download the Mobile Banking application, your phone must have an operating system that supports application downloads and may require a data service plan. You can download the Mobile Banking application from a text link that we can send you during registration or by visiting the Google Play Store or the Apple App Store.
To ensure the safety and privacy of your account information, we provide some key security features in Mobile Banking:
Here are some recommended tips to help you secure your mobile device.
You can receive automatic alerts sent directly to your mobile device regarding account balances and transactions posting to your account.
*eAlerts are setup using our full online banking website. Standard message and data rates may apply. Please click here for more information concerning our eAlert service.
Enrollment Questions | Text Messaging Service Questions | Mobile Browser Service Questions | Downloadable Application Service Questions
Is my personal or financial information stored on my phone? No. We don't save any files with your personal or financial information on your phone. That information stays strictly within online banking.
Are there fees to use Mobile Banking? Security National Bank does not charge a fee to access or use Mobile Banking however message and data rates may apply.
Which accounts can I access in Mobile Banking? You can access any account you've set up in online banking. When you register for Mobile Banking, you can choose which accounts you want to access.
How current is the account and transaction information? When you view your account balance, you see the current available balance. When you view transaction history, you see the most recently posted transactions. We don't show any pending transactions.
Can I add more than one mobile phone? Yes. You can register several mobile phones for Mobile Banking. Each phone enrolled will have access to all accounts for that profile or Access ID.
To add a new phone, go to online banking using your PC or tablet and access the Mobile Banking pages from the User Options menu then select Manage Devices under your Mobile Banking Profile. On the My Devices page, select Add New Device.
What if my phone number changes? If your mobile phone number changes, go to online banking using your PC or tablet and access the Mobile Banking pages. On the My Devices page, select Add New Device and enroll your new number. Then go back to the My Devices page to remove the old phone number.
What if my phone is lost or stolen? If your mobile phone is lost or stolen, no one can access your account without knowing your password, and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in Mobile Banking using your PC or tablet from the My Devices page by selecting Stop using this device for Mobile Banking next to your device’s phone number.
What if I forget my password? Your password for Online Banking and Mobile Banking are the same. You will need to change your password in Online Banking before you can access Mobile Banking. From a PC or tablet, attempt to log in to Online Banking at SNBconnect.com by entering you Access ID and select the “Forgot Your Password?” option. Follow the process to create a new password.
Which phones can I use for Mobile Banking? We support hundreds of models for these major brands: iPhone, BlackBerry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo, and Sony Ericsson. We support phones on a number of different operating systems, including (but not limited to) Android, Blackberry, iOS, Symbian, Windows Mobile, Linux, Palm webOS, and Maemo.
Which mobile service carriers support Mobile Banking? Mobile Banking works on all major mobile service carriers in the U.S.: AT&T, Sprint, T Mobile®, U.S. Cellular®, and Verizon Wireless. Mobile Banking also works on a number of the smaller service carriers, including (but not limited to) Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless, and Virgin Mobile USA.
I have a prepaid plan. Can I use Mobile Banking? Mobile Banking works with most prepaid plans but we cannot guarantee that your carrier supports standard U.S. short codes. T-Mobile prepaid does not support short codes so you won't be able to use the SMS text message service of Mobile Banking with this plan.
How do I stop using Mobile Banking on my phone? To stop using Mobile Banking on your phone, go to online banking using your PC or tablet and access the Mobile Banking pages. On the My Devices page, find the phone number and select the option Stop using this phone for Mobile Banking.
Can I set up new billers in Mobile Banking? No. You can initiate payments only to billers you have set up previously in Online Banking. To add a biller, log in to online banking using your PC or tablet and then select the Bill Pay menu link. Once the new biller has been added, the new biller will populate to your list of billers on your mobile device.
Can I set up new person to pay in Mobile Banking?Yes. Under Payments, select Pay Other People/Send Money/Pay To: You can then add a new contact or select someone from your phone's contact list.
Back to FAQs
How do I get started with Mobile Banking?You can enroll for Mobile Banking on a computer through SNBconnect.com, online banking service or download the App directly from the Google Play store or Apple App store. When enrolling in our WAP or SMS mobile banking, be sure to turn on your mobile phone and make sure it's ready to receive text messages. When you register for Mobile Banking you will choose which:
During WAP and SMS registration we will send you a text message with a unique activation code to verify your phone number. This code associates your mobile phone with your account. To complete registration, enter the activation code that we send you. This verification lets you know your mobile phone number has been successfully registered in our system. Some carriers like Sprint and Verizon, may block 3rd party text or “Short Codes”. If you have not received the text within 5-10 minutes, you will need to check the level of reception you are receiving and contact your carrier to verify if you have texting and if short codes are blocked. The short code for Security National Bank is 96924. Also, you can text HELP to 96924 to determine if you have premium text activated. There is no activation code needed when enrolling in Mobile Banking from the Google Play store or Apple App store.
You can call 402-344-7300 and ask a Personal Banker to assist you with the registration process during normal business hours.
Do I have to agree to the Terms and Conditions to use Mobile Banking?Yes, you must read and accept our terms and conditions. If you have any questions about the points of our terms and conditions visit with a Personal Banker at any of our locations or call 402-344-7300.
Can I register multiple users to the same phone?For security reasons, only one user can register per phone. However, once you complete the registration process, you can add more phones to your account.
I received my activation code but never used it. What should I do?Your activation code expires 24 hours after we send it to you. However, you can always request a new activation code. Log on to your account at www.SNBconnect.com and access the Mobile Banking Profile section under User Options. Under the My Devices tab, find the phone number and select the option Get a link to the Mobile Banking website. We'll send you a text message with a new activation code.
I haven't received the activation code on my mobile phone. What should I do?Check the mobile phone number you entered during registration. If it is correct, here are some other options for resolving the issue:
If you're still having problems with the activation code, call 402-344-7300 for assistance.
What do I need to use the text messaging service?To use Mobile Banking's text messaging service, you must:
Why are my Mobile Banking text messages coming from 96924? Security National Bank’s registered short code is 96924. You receive all Mobile Banking text messages from this number. To make it easier to recognize our text messages, add us to your contact list with the short code 96924.
What is a short code? A short code is a shortened version of a phone number. A short code is generally five or six numbers in length. Five-digit short codes range from 20000 to 99999; six-digit short codes range from 222222 to 899999. You can send and receive text messages from a standard U.S. short code as well as a traditional phone number.
What do you mean when you say "standard messaging charges may apply?" Every mobile service carrier has a different rate plan for text messaging and data services access. You may be charged per use or pay a flat rate for unlimited usage each month. You may also have different fees for text messaging and data services access.
Please contact your mobile carrier directly if you aren’t sure what fees you are charged for text messaging.
What is the difference between the text messaging service and the alerts service? The text messaging service allows you to request account balances, transaction history, and ATM and branch location information any time from your mobile phone. We send text message responses to your phone.
The alerts service sends automatic notices to your mobile phone with information about your accounts. For example, we can send you an alert when your account balance goes below a threshold amount. You choose which alerts you want when logged into our full banking site on your PC or tablet, and we'll send the alerts based on the time zone selected in your Mobile Banking profile.
If you've registered your phone to receive alerts, you automatically have access to the text messaging service.
How do I stop receiving alerts? To stop receiving alerts on your phone, text STOP to 96924.
Where do I send my text messages? Send all text messages to 96924.
What are the text messaging keywords and how do I use them? Keywords are the text messages you send to request account information or ATM and branch locations.
Account Balance Requests Keywords: B, BAL, BALANCE, BALANCES
Check the balances for all accounts you've registered in Mobile Banking. If you've registered accounts from more than one financial institution, enter the financial institution's identifier before the keyword. For example: SNB BAL.
Transaction History Requests Keywords: STMT, TRAN, HIST (account nickname)
Check the most recently posted transactions of the account you specify with the account nickname. For example, TRAN SAV1. If you've registered accounts from more than one financial institution, enter the financial institution's identifier before the keyword. For example: SNB HIST SAV1.
Keywords: NEXT, MORE
If your transaction history response message ends with "Reply NEXT" text NEXT or MORE to view more transactions.
ATM and Branch Location RequestsKeywords: ATM, BRANCH, BOTH (address)
Find ATMs, branch locations, or both near an address that you specify. You can enter:
For example: ATM ANYWHERE OH. If you've registered accounts from more than one financial institution, enter the financial institution's identifier before the keyword. For example: SNB BOTH 90210.
If your ATM and branch location response message ends with "Reply NEXT" text NEXT or MORE to view more locations.
Help Requests Keywords: HELP, HLP
Provides information about the Mobile Banking keywords.
Stop Requests Keywords: STOP, END, CANCEL, UNSUBSCRIBE, STOP ALL
Stop receiving Mobile Banking alerts. Text:
If you've registered accounts from more than one financial institution, enter the financial institution's identifier before the keyword. For example: SNB STOP ALL.
Are the keywords case-sensitive? No. Whether you type "BAL" or "bal" we send a response with your account balance information.
What does a typical request and response look like?
Sample Request bal
Sample Response Mobile Banking BAL @ 1207 14:59 *1254 CHK1 $3,849.27 *5764 CHK2 $2,555.02 *4254 SAV1 $14,116.00 Reply STOP to cancel.
Transaction History Request
Sample Request TRAN CHK1
Sample Response Mobile Banking TRAN CHK1 1207 14:50 1207 PMT -$5.55 1205 WDL -$50.00 1201 DEP $100.00 Reply NEXT. Msg&Data rates may apply
What should I do if I don't get a response to a request? Make sure you're sending text messages to 96924. Check the keyword and any additional information required for the request, such as our identifier, account nickname, or address.
Can I send a keyword via e-mail? No, keywords and text messages are not supported using e-mail. The two-way feature of our text messages works only with mobile phones.
Why are my results sent as multiple messages? Text messages are limited to a set number of characters, based on the type of phone. Sometimes we can't send all your account information in one message because it exceeds the character limit. In this case, we send your account information in multiple messages—no more than five at a time.
I received my results in multiple messages. Some arrived quickly, but others didn't. Why did it take so much longer for the others to arrive? If you receive one message, it means we've sent all the response messages to you, and you should receive them shortly. It may take a few minutes to receive them all, depending on your mobile service. If you haven't received all your messages after a few minutes, please let us know. If the problem persists, you may want to contact your mobile service carrier.
I have text messaging enabled on my mobile phone. Why can't I receive Mobile Banking text messages? Your mobile service carrier may be blocking short codes or you may have blocked short codes in your phone options. You must have short codes enabled to use Mobile Banking. (Short codes are abbreviated phone numbers, usually five digits, we use to send Mobile Banking messages.) Check your phone options and then contact your mobile service carrier to ensure they aren't blocking short codes.
What do I need to use the mobile browser service? To use Mobile Banking's browser service, you must:
Mobile Banking is optimized for a wide range of phones—providing a rich and interactive interface on touch screen phones, such as the iPhone and Android, while maintaining a simple and clean interface for a wide range of phones from a diverse set of manufacturers such as BlackBerry, Motorola, Nokia, Samsung, and Sanyo.
How do I access the Mobile Banking website? During registration we send you a unique website address (URL) that is intended only for you. The website URL will only work on the phones you’ve registered in Mobile Banking. Be sure to bookmark this address in your phone’s browser so you can easily return to it.
I can't find my link to the Mobile Banking website. What should I do? If you can't find the message that we sent during registration with the unique URL for Mobile Banking, you can request another message. Go to the My Devices page in online banking, find the phone number, and select the option "Get a link to the Mobile Banking website".
When I click the link for the Mobile Banking website nothing happens. What should I do? Every mobile phone and mobile network is different, so you may not be able to click on a link in a text message.
Try these troubleshooting tips:
If you still can't access the Mobile Banking website, please contact your mobile service carrier.
How do I access special characters on my Blackberry? Blackberry users must use the symbol button to access special characters. The "!" will be the first special character to appear. Continue to hold down the symbol button to scroll through the full list of special characters.
What do I need to download the Mobile Banking application? To download the Mobile Banking application, you must:
Mobile Banking is optimized for iPhones and Android phones. However, some carriers don't support application downloads to certain types of phones. If you have any problems downloading Mobile Banking, check with your carrier to make sure it is supported on your phone.
How do I download Mobile Banking to my phone? For most iPhones and Android phones, you can download Mobile Banking directly to your phone by searching for the Security National Bank Mobile Banking app or if you would prefer, we can send you a link by text message to download the application from the Mobile Banking enrollment page in User Options in online banking.
Once you have entered your password, you will be presented with the Security National Bank application. Initiate the download. When the download is complete, you'll go to the Login page. You'll also see Security National Bank Mobile Banking App icon on your launch or home screen.
I can't find my link to download Mobile Banking. What should I do? If you can't find the message that we sent during registration with the download link for Mobile Banking, you can request another message. Go to the My Devices page in online banking, and by the phone number, select "Change my Mobile Banking services" and then enter your phone number in the Send me the download link via text message to this number box and select Send
When I click the link to download Mobile Banking nothing happens. What should I do? Every mobile phone and mobile network is different, so you may not be able to download Mobile Banking to your phone. If you're having trouble, contact your mobile service carrier to make sure your phone supports application downloads.
Here are simple step by step instructions to managing Mobile Banking on your device.
Enrollment | How to Change a Phone Number | How to Deactivate or Stop Using a Mobile Device | How to Pay Bills | Make a Bill Payment or Pay eBills | Change a Bill Payment | Cancel a Bill Payment | How to Transfer Funds
Complete the following to enroll in Mobile Banking:
A text message with the SNB short code (96924) is sent to the newly activated mobile device. Note this short code for use when utilizing Mobile Money's text messaging service.
Text Mobile Banking
Once the Activation Successful page is displayed, you are now able to use your mobile device text messaging features for Mobile Banking. To obtain account balances, transaction history and ATM locations, follow the instructions provided in the activation text message sent to your mobile device.
Back to Quick Steps
Complete the following to change your mobile phone number:
The Main Menu page is again displayed. Close Mobile Banking to return to your online banking session.
Back to Quick Steps
Complete the following to deactivate or stop using your mobile device:
Complete the following to submit a bill payment:
Note: eBills are bills that are presented electronically to your online banking account.
Complete the following to complete an account transfer: